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Contact and support

Contact and support

Last updated: 2026-10-13

Help with your story

For account, credit, payment or video questions, sign in and create a support ticket. Include the task or order ID and a short description; never include passwords, tokens or card details.

If a generation is still processing or awaiting reconciliation, follow the existing task in My videos before creating another. Confirmed generation failures return credits, while payment refund requests are reviewed separately.